I wanted to e-mail you regarding some great customer service that REC has been receiving from the staff at JWC. I contacted Gary Weller yesterday about some electronic O&M manuals. I spoke to Gary at 9:45 am and received the manuals at 10:30 am. WOW! After I sent Gary a reply that I received them I asked if he could send an O&M manual that was for a job two to three years old (Kiowa) and he had them to me in 30 minutes. AGAIN WOW!
Later in the day, I spoke to Mike Wolf regarding some parts for the Kiowa unit. Mike was very helpful and is shipping our parts today. AGAIN WOW WOW!
It is a pleasure doing business with JWC and their excellent staff. It is a rare occurrence in these times to find anyone who excels in customer service. This is another reason why we at Ramey Environmental Compliance recommend JWC for all our installations.
Ramey Environmental Compliance, Inc.