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Kudos from Colorado

Wednesday, March 3rd, 2010

Dear JWC:

I wanted to e-mail you regarding some great customer service that REC has been receiving from the staff at JWC. I contacted Gary Weller yesterday about some electronic O&M manuals. I spoke to Gary at 9:45 am and received the manuals at 10:30 am. WOW! After I sent Gary a reply that I received them I asked if he could send a O&M manual that was for a job two – three years old (Kiowa) and he had them to me in 30 minutes. AGAIN WOW!

Later in the day I spoke to Mike Wolf regarding some parts for the Kiowa unit. Mike was very helpful and is shipping our parts today. AGAIN WOW WOW!

It is a pleasure doing business with JWC and their excellent staff. It is a rare occurrence in these times to find anyone who excels in customer service. This is another reason why we at Ramey Environmental Compliance recommend JWC for all our installations.

Sincerely,

Wayne Ramey
Ramey Environmental Compliance, Inc.
Colorado

Tags: customer service, grinders, Product Support, service
Posted in Kudos, News Post, Product Support | No Comments »

Monsters Set the Gold Standard at the Olympics

Friday, February 12th, 2010

Whistler gets a dryer, cleaner separation of what goes to the landfill with the Monster Separations Systems.

Whistler Resort, located in British Columbia, Canada is the host for the 2010 Winter Olympics and Paralympics. While athletes around the world have been training, long-planned upgrades to the Whistler Resort wastewater treatment plant had been underway to ensure completion in time for the Olympics where Whistler expects thousands of athletes, spectators, and media. Whistler will also be housing over 6,000 athletes, coaches, trainers, officials and media at their new Athletes Village which, post games, will be turned into a neighborhood, providing 250 residences, recreational facilities and retail services. Whistler knew it had to go for the gold standard when it came time to replace their outdated wastewater system. (more…)

Tags: olympics, screening, service, wastewater
Posted in Application Stories, Finescreen Monster, Monster Separation System, News Post, Posts, Screenings Washer Monster | Comments Off

Warm Thanks from a Cold City!

Wednesday, December 2nd, 2009

This just in from Bob A. at the City of Longmont, Colorado:

Dear JWC and Jim Burke,

We appreciate JWC’s support to the City of Longmont with our wastewater screen. Your customer support to us has been much appreciated. It contrasts with a lot of other vendors/suppliers we work with who disappear after they make the sale.

For you wastewater info-nuts – here’s a little factoid about their WWTP plant:

The Longmont Wastewater Treatment plant is currently rated to treat up to 17 million gallons per day (MGD). It incorporates primary, secondary and tertiary treatment processes to remove organic and inorganic constituents found in wastewater. Treated plant effluent is discharged to the St. Vrain Creek at an average daily flow of approximately 8.0 MGD. (source – http://www.ci.longmont.co.us/pwwu/ww/index.htm#new)

Tags: Product Support, quality, service
Posted in Kudos, News Post | Comments Off

Have You Got Your Lucky Muffin Monster Camo Hat?

Tuesday, October 20th, 2009

Check out the cool Muffin Monster camo hat on Kent Guilbeau of Hartwell Environmental, JWC's rep in Texas. The elk is pretty cool too.

JWC representative Kent Guilbeau recently bagged a monster elk during one of his Texas hunting trips. Kent used a bow and arrow, excellent aim and his lucky Muffin Monster camo hat to bring down the big animal. And look at that beautiful rack of antlers.

Kent is one of the owners of Hartwell Environmental, JWC’s representative in Texas and a member of the prestigious Golden Cutter Club – recognizing outstanding reps for their customer service and sales achievements.

You can get your own Muffin Monster Camouflage Hat – visit the Monster Goods page for ordering info. And you can walk around the treatment plant with your very own lucky Muffy Camo Hat!

Tags: Product Support, quality, reps, service
Posted in Funny photos, JWCE News, News Post | Comments Off

August Top ‘Monster’ Award Goes To…

Monday, August 3rd, 2009

2009 Top Monsters!

…the 2009 JWC Rep Council!

Dwight Craig, Misco Pacific (California); Randy Hamlett, Hamlett Environmental (Michigan); Woodie Chambers; Craig Justice, Heyward (Georgia); Tim Miller, Electric Pump (Minnesota); Greg Jager, G.P. Jager (New Jersey); Bob Russell, Hartwell (Texas).

Every year we invite six reps to spend a week with us discussing the market, what JWC does well, what we don’t do well and what products or improvements the market needs. These discussions help guide our strategic planning for the upcoming year.

This year’s week of discussions was especially helpful in reviewing the government’s implementation of the economic stimulus package and reviewing JWC’s positioning during the planning of current and proposed ARRA funded projects.

So, to the gentlemen of this year’s JWC Rep Council – You ARE the Top Monsters!

Tags: monsters, quality, reps, service
Posted in JWCE News, Kudos, News Post | No Comments »

Posts Tagged ‘service’

Kudos from Colorado

Monsters Set the Gold Standard at the Olympics

Warm Thanks from a Cold City!

Have You Got Your Lucky Muffin Monster Camo Hat?

August Top ‘Monster’ Award Goes To…

New Unit Quote

Request Service

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(800) 331-2277

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