Posts Tagged ‘customer service’


New Website for JWCE Clients

Monday, February 28th, 2011

JWC Environmental is proud to introduce a new Clients Only web portal. The site offers hundreds of technical documents and site photos covering the entire Monster family of products.

Clients* register here: http://register.repsonly.com
(subject to JWCE/representative approval)

Here’s what you’ll find on the clients only site:

  1. Engineering Database – for each Monster machine we offer specifications, standard drawings, flow curves, datasheets, PowerPoint presentations, technical training documents and more;
  2. Site photo gallery – hundreds of Monster site photos showing different types of grinder and fine screen installations;
  3. Success stories – dozens of case studies demonstrating the Muffin Monsters capabilities in various applications, configurations and industries.

The site is particularly helpful for design and consulting engineers working on wastewater grinding or screening projects.

JWCE takes pride in providing our customers with outstanding customer support and the new clients only site demonstrates our commitment to making it easier to select, design and specify a Monster solution.

*Clients Only site is not accessible to representatives, distributors or the general public.

JWC Details U.S. Factory Compliance With Buy American Provisions

Wednesday, March 3rd, 2010

JWC is pleased to offer detailed information about our American factories and can easily certify our compliance with ARRA section 1605 Buy American provision as well as other Made in the USA requirements.

Kudos from Colorado

Wednesday, March 3rd, 2010

Dear JWC:

I wanted to e-mail you regarding some great customer service that REC has been receiving from the staff at JWC. I contacted Gary Weller yesterday about some electronic O&M manuals. I spoke to Gary at 9:45 am and received the manuals at 10:30 am. WOW! After I sent Gary a reply that I received them I asked if he could send a O&M manual that was for a job two – three years old (Kiowa) and he had them to me in 30 minutes. AGAIN WOW!

Later in the day I spoke to Mike Wolf regarding some parts for the Kiowa unit. Mike was very helpful and is shipping our parts today. AGAIN WOW WOW!

It is a pleasure doing business with JWC and their excellent staff. It is a rare occurrence in these times to find anyone who excels in customer service. This is another reason why we at Ramey Environmental Compliance recommend JWC for all our installations.

Sincerely,

Wayne Ramey
Ramey Environmental Compliance, Inc.
Colorado

Another Happy Camper

Wednesday, March 3rd, 2010

When deciding on the Honey Monster™ John DiVicenzo, of Stewart’s Septic Service, tried many things before he decided on the SRS.

Stewart’s is a well run septic company. Running a private wastewater plant is much cheaper than dumping into the town’s sewer plant. The Honey Monster™ makes it cheaper and easier for John and his crew to run his own plant.

“I like the way the Honey Monster™ works,” John said. “I think the workmanship is really professional. Even the start-up guy (JWC manager Warren Brown) was professional and knowledgeable. He got it working to a tee. JWC was superb all the way.”

Idaho Says ‘Thanks!”

Wednesday, November 4th, 2009

Rod Smith at the Burley Idaho WWTP sends his thanks to JWC Product Support staff for all their help. He said Jason Kanawyer was especially helpful in getting the plant and their screens operating the way they should be. Jason was very helpful with extra training support with their Bandcreens and Screenings Washer Monsters. He was also able to take care of a few things the previous contractors had left behind.

Way to go everyone!

Past Monster News

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